Working with change requests
The data change requests that display in your inbox are assigned to you or to a group that you belong to. When you work with a DCR, you can accept or reject all or part of the request, or you can make additional changes to the record the request applies to.
Note: When working with add requests that contain only non-US addresses, the corresponding record is routed to local data stewards, and is not Veeva-managed.
Your inbox view contains the Entity column by default. This column displays the name of the record as a link. If you click the link, the record profile opens. To open the inbox task, hover over the link and click Go to task. Alternatively, right-click the entity name to open the task on a new tab in your web browser.
View all DCR data
By default, when you open an add or change request, the new information displays on the DCR page. You can display all of the relevant information for the record to further assess the request. When you click to show all details, the view scrolls to the requested change.
- On the Change Request screen, at the top left of the record, click All Fields.
- To return to the abbreviated view, click DCR Fields.
Expand and collapse sections
By default, sections within tasks are expanded. You can collapse sections to view sections on the screen more easily.
To collapse or expand a section, click the triangle beside each section name.
Associated tasks display on data change requests to advise you that there are additional tasks for that record and the tasks might be assigned to another data steward. Using this information, you can proactively assign those tasks to yourself or coordinate with other data stewards to avoid making multiple calls to verify the data.
Assign related tasks
The highlighted box below the count of associated tasks provides assignment information about those tasks.
- If all of the related tasks are unassigned, click Assign all to me. All of the tasks will be assigned you with a single click.
- If any or all of the related tasks are assigned to different data stewards, a message displays to remind you to coordinate with those stewards.
- If any of the tasks remain unassigned, click Assign the unassigned tasks to me.
When you are assigning related tasks to yourself, if another task is added to the queue in the process, a message displays to alert you that some tasks are still not assigned. Click Assign all to me. If another data steward claims the task before you click the link, a message displays so you are aware of the change. You can proceed to assign the task to yourself.
View associated tasks
Associated change requests are grouped in the Associated Tasks section on the DCR page. Requests are processed in chronological order (Network create time).
To open an associated task in a new browser window, right-click the Task ID link choose the option to open the link in a new tab.
Change requests on unverified records have an In Queue status and are not listed in the inbox because they cannot be processed until the parent task is processed. A number beside the entity name indicates that there are In Queue tasks for that parent task.
For more information about associated change requests and the order in which In Queue tasks are processed, see About queued DCR tasks.
A button called Data Component might display beside the Re-assign button. You can click this button to view record data from Salesforce orgs to help you to validate the changes in the DCR. When you click the Data Component button from a DCR, it opens to the first component that is listed alphabetically.
For example, you can use the data to validate primary address changes by viewing the latest call data on the HCP's Veeva CRM account.
The Data Component button name is configurable, so the button might have a different name. If the button does not display, either data components have not been created in your Network instance, or you do not have permission to view them through your assigned user groups.
Note: On add requests, if the Create Unverified feature is not used on the DCR, the Data Component button does not display because the record does not yet have a Veeva ID.
For more details, see Data components.
The Date Completed field displays in the Request Summary section. If the task has not been processed, the field does not display.
You can link to the profile of an record directly from a DCR instead of searching for the record. The link displays in the Subject section in the right pane. The link is only available if the record state is Pending Review or Valid.
For add requests, the link displays only if the Create Unverified option is enabled in your Network instance. When this option is enabled, an unverified record is created when an add request is submitted so the submitter can action the record almost immediately. If this option is not enabled in your Network instance, a profile is not created and a link does not display in add requests.
For more information about unverified records, see Queued DCR tasks.
Using tab and hot keys
Use tabbing and hotkeys on data change request pages to process tasks more efficiently.
Use the Tab key on your keyboard to move through the fields on the DCR. The first row of the DCR is highlighted by default.
- Pressing the Tab key highlights the next row.
- Pressing Shift + Tab moves to the previous row.
When a row is highlighted, use specific keyboard letters to toggle to the appropriate action button:
- A - Accept
- R - Reject
E - Edit
If the field that is being edited is a text field or a drop-down list, the field is focused so that you can type or select a value.
Add images to comments
Data stewards can add images to comments in data change requests.
This is helpful for several reasons:
- Data stewards can provide evidence for how the DCR was validated; for example, a screenshot of the website where they verified the data.
- Users that submit DCRs can understand the data steward's decision through the attached evidence, especially when DCRs are rejected.
- Data stewards can easily find the validation source again using an attached image when further research is required.
If the Select Images link does not display in the Comments section, this feature has not been turned on for your instance. Administrators must enable it for their Network instance by selecting the DCR Comment Attachments option in the General Settings.
Note: Attachments added in DCR comments are only visible within the same Network instance.
- Supported format: Images in .jpg or .png format can be added.
- File size: There is no limit to the size of the image that can be uploaded, but larger files are automatically resized to 1MB.
- Number of images: Three images can be added to a comment. There is no limit to the number of comments that can be added to a DCR.
When images are added to DCR comments, they display as thumbnails below the comment. Data stewards can select a thumbnail to view the enlarged image. If there are multiple images, click the arrows to browse through the images.
Report on comments
Users with access to the SQL Query Editor can report on DCR comments to see what DCRs included images. For more information, see Report on DCR comments.
Audit image use
Administrators can view DCRs that included images in the Task audit history.
Update task custom fields
A section called Task Custom Fields might display at the bottom of the Request Summary pane on the data change request. These fields are for internal use only and are used for data stewardship purposes; for example, fields can be created for supervisors to track data quality or for data stewards to provide additional information when they process a request. The fields can be updated and saved without impacting the DCR.
Task custom fields only display if users are given access to the fields.
For more information, see Task custom fields.
Users can highlight and copy values from the Change Request page.
Linking parent addresses
If Network address inheritance is enabled in your Network instance, data stewards and data managers can establish links between addresses and affiliations in data change requests (DCRs). This helps to improves the quality of addresses by ensuring that child affiliations are linked to parent addresses.
If there are address changes in a DCR, data stewards and data managers can manage the changes using address inheritance in the Address (New) section. For more information, see Managing address inheritance in DCRs
Primary address or affiliation
If an inactive object is set to Primary, or a primary object is set to Inactive, the DCR is successfully processed. Network automatically finds the next best primary to add to the record. Previously, when users deactivated a primary affiliation The primary affiliation of an HCP or HCO., the DCR would be automatically rejected, which was an issue when users were trying to submit updates in the field.
The primary address of the parent HCO displays in the Parent Affiliations section on a DCR. Parent affiliations often have similar names which makes it difficult to distinguish them on the DCR page. Viewing the address can help you to accept or reject changes for the parent affiliation. The address cannot be edited.
Link to HCO
An icon displays beside the Parent HCO address so you can go directly to the HCO's profile. When the icon is clicked, the HCO profile opens in a new tab.
The icon is active on tasks for the following situations:
- Change requests that contain new parent HCOs
- Change requests that contain changes to existing HCOs
- Add requests containing a parent HCO.
When a suspect match is created from an add request, details about the related task are available.
Add requests that have created a suspect match task contain a link to that suspect match task. Data Stewards can click the task ID link in the Status section to open the suspect match's task.
Suspect match tasks
Suspect matches that are created through an Add Request include Creator and Requester Comments information in the Task Details section. This information gives data stewards more information to help them determine the outcome of the match. For example, a data steward can see that a sales rep created the suspect match and the rep added more information in the comments.
Add and change requests for custom objects are either automatically approved or routed to local data stewards. Data stewards that have access to custom objects can find the DCRs by filtering the inbox or by searching by task ID. Data stewards that do not have access to the custom object through their data visibility profile will see a Lock icon in the inbox and will be unable to open the task.
Tasks with many objects
When tasks have a large number of sub-objects (more than 100 sub-objects for each sub-object type) or a large number of pending associated tasks (more than 100 tasks), Network handles the DCR process differently to avoid issues in your Network instance.
When data change requests are submitted, Network reindexes the DCR task and the entity. Network will not index the sub-object or relationship object records if there are more than 100 records for each object type.
A DCR is submitted to update the name for an HCO. The existing HCO record has 101 addresses, 5 ParentHCOs, and 3 Licenses. Network will only index the ParentHCO and License objects for that task; the address object will not be indexed because there are more than 100 addresses on the record. This means that addresses will not display for that record on the Inbox page. The addresses will be available on the record profile, in Network search, in reporting, and on the original DCR as usual.
Many associated tasks
After an update to a record, Network indexes the entity for each associated pending task so the update is available on those tasks. To avoid issues in your Network instance, the entity will not be reindexed if the record has more than 100 associated tasks. This means that the change will not be updated on each associated task in the inbox.
An HCP record has 101 pending associated tasks. An update is made to the HCP’s Medical Degree through a source subscription. Network will not reindex the 101 associated tasks to apply the update to HCP's Medical Degree. The update to the Medical Degree will be available on the record profile, in Network search, in reporting, and on the original DCR as usual.