Data privacy

Data privacy opt out

Veeva OpenData now manages HCP opt outs in the following country:

• Pakistan (PK)

Two data model fields have been enabled for these countries for the HCP object:

• data_privacy_opt_out__v

• data_privacy_opt_out_date__v

Records that are opted-out by Veeva OpenData do not display and cannot be accessed in downstream systems. This ensures data privacy for opted-out HCPs to satisfy regional regulatory requirements.

Data privacy opt out

Veeva OpenData now manages HCP opt outs in the following countries:

• Angola (AO)
• Botswana (BW)
• Burkina Faso (BF)
• Ethiopia (ET)
• Iraq (IQ)
• Madagascar (MG)
• Mali (ML)
• Namibia (NA)
• Nigeria (NG)
• Sierra Leone (SL)

Two data model fields have been enabled for these countries for the HCP object:

• data_privacy_opt_out__v

• data_privacy_opt_out_date__v

Records that are opted-out by Veeva OpenData do not display and cannot be accessed in downstream systems. This ensures data privacy for opted-out HCPs to satisfy regional regulatory requirements.

Opted-out countries

To review the list of opted-out countries, in the Admin console:

1. Click Data Model > Data Domains and choose the Customer Master domain.

2. Select the Health Care Professional object and find the data_privacy_opt_out__v field in the Fields section.

3. Click the field to review the list of opted-out countries that are managed by Veeva OpenData.

Opted-out and anonymized addresses

When HCP records are opted-out or anonymized, key address data is now masked in Network. Previously, the address data was blanked out.

The following labels display in the Address Line 1 field for each type of HCP record:

• Anonymized HCP - Anonymized Record

• Opted-out HCP (Customer) - Client Data Privacy

• Opted-out HCP (OpenData) - Data Privacy

This enhancement is enabled by default in your Network instance.

Veeva CRM considerations

When opted-out and anonymized addresses are pushed to Veeva CRM, the Address Line1 field is now populated with the relevant value, for example, Client Data Privacy or Anonymized Record. This is the same value that is populated in the Name field on the account in CRM.

Note: This is enabled by default for all customers. No configuration for Network or Veeva CRM is required.

Previously, when the records were pushed to Veeva CRM, the Address Line 1 field value was masked with the address ID.

Now, the Address Line 1 field value contains the same data privacy label as the Name field on the account.

Example - Anonymized record

Example - Customer opted-out record

Example - OpenData opted-out record

Supported addresses

This enhancement applies to addresses that are opted-out and anonymized in Network starting in this release. Existing opted-out and anonymized addresses in Network and in Veeva CRM will not be backfilled with these values.