If you have been locked out of Network after five unsuccessful log in attempts, you can have your account unlocked. If you have forgotten your password, it can be reset.
Unlock your account
If you have been locked out of Network and you want to continue using your current password, contact your Network Administrator. They can unlock your account.
When they advise you that your account is unlocked, return to the Network login page and use your current credentials to log in.
If you have forgotten your password, you can reset it or you can ask your Network Administrator to reset your password.
Resetting your password
To reset your own password, on the Network log page, click Forgot your password?.
In the dialog, enter your Network username. Click Continue.
If you have reset your password, or an Admin has reset it for you, an email from Veeva Network is sent to the email address associated with your Network user account.
Click your username link in the email.
In the Change Password dialog, type your new password in the two fields. Click Continue.
Note: Passwords might require a number, uppercase letter, special character, or lowercase letter. These requirements are specific to your Network instance and are set by your Network administrator.
Network opens with your new password.