Using the search widget, business users can search for and view real-time master data from your internal application or the Network Portal without logging directly into the Network instance. For example, call center representatives can search and download HCPs within Network and Veeva OpenData without leaving the application they are currently in, or sales reps can search for and attach an HCP's record to an expense or event.
If the record cannot be found, the search widget supports creating add requests. When a user creates and submits a record, it is routed to data stewards to be verified and processed, but it is also immediately available in your internal application so the user can action it.
In this example, the search widget is embedded in Salesforce's Service Cloud™ application. The user interface and functionality shown in the example are included in the search widget code that is provided by Network.
|Step 1: Configure your search widget >|