Using Network Address Inheritance in Veeva CRM

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Network Address Inheritance applies the address of a parent HCO to its child HCP/HCO. This feature is available in Veeva CRM to help you easily manage addresses from the business account level.

Supported records

The feature is only available on accounts that are managed in Network.

The link between a child address and the parent address is provided and maintained by Network and is pushed to CRM.

Note: If some accounts are managed locally in Veeva CRM (CRM Managed Account Types or Third Party Managed Account types), the address link between the parent HCO and its child HCP/HCO is not maintained.

Network configuration

Network administrators must complete the following tasks:

Veeva CRM configuration

Veeva CRM administrators must complete the following tasks:

  • Enable the feature by configuring the Support Network Address Inheritance Network Setting with a value of 1.

  • Map the Network fields (Address object) to the CRM fields (Address_vod object):

For full details, see Veeva CRM Help: Network Address Inheritance Support.

Field mapping

Veeva CRM administrators must map the Network fields to these Veeva CRM fields.

Network Field Veeva CRM Field Details
parent_address_vid__v controlling_address_vod__c The VID of the synced address on the Parent HCO. In Veeva CRM, the VID is translated to the Salesforce ID.
parent_address_sync__v controlled_address_vod__c

Status that indicates if the child address is synched with the Parent HCO's address.

The reference values for these fields must also be mapped between Network and Veeva CRM.

Reference mappings

To ensure that addresses are synced properly, map the following reference values for the parent_address_sync__v field (Network) to these reference values for the controlled_address_vod__c field (Veeva CRM).

parent_address_sync__v controlled_address_vod__c
S (Synced) – Sync with the parent address if it exists. True – The address is synced with its parent address.
R (Re-sync) – Sync with the parent address if it exists. True – The address is synced with its parent address.
U (Unsynced) – Break the sync between the parent address and the copied address. False – The address is not synced with its parent address.
D (Disqualified) - The previously sync copy address should no longer exist. False – The address is not synced with its parent address.

Inherited addresses in Veeva CRM

The inherited addresses that are managed in Network are synced to Veeva CRM using the following processes.

Process Type Details
Network Bridge Scheduled When records are pushed from Network to CRM through scheduled bride jobs, the inherited addresses are populated in the CRM fields on child accounts.
Network Account Search Real-Time When users search for a child account (HCP or HCO) and downloads the account and the parent that has the controlling address, the inherited address is included in the download.
Data Change Requests Real-Time

When a DCR is submitted from CRM, Data Stewards will see the inherited addresses populated in the Network fields on the DCR. If the DCR is approved, the inherited address is populated on the child account in Veeva CRM.

If the Network and CRM fields are not mapped, Data Stewards can link the addresses on the DCR. For details, see Managing Network Address Inheritance in DCRs.

Inherited address behavior

For details about how addresses are managed in Network using the Network Inheritance Address feature, see Working with inherited addresses.