Veeva CRM

DCR attachments

24R2

Starting in Veeva CRM version 24R2, Sales reps can add images to DCRs submitted from CRM. For example, you can attach a photo of an HCP's business card or badge to provide supporting evidence of the changes.

The attachments will be pushed to Network through the Network Bridge so Data Stewards can follow-up, validate the changes, and then approve the requests.

Note: This enhancement will be supported in Veeva CRM; it is not yet supported in Vault CRM.

Supported files

Only image file types are accepted by Network on DCRs submitted from Veeva CRM.

  • File types - All image file types are supported.

    • BMP

    • GIF

    • HEIF / HEIC (supported on Apple® devices only)

    • JPG/JPEG

    • PNG

    • TIF/TIFF

  • Number of files - A maximum of three attachments can be added to each DCR.

  • File size - 10MB maximum for each file (default).

Network configuration

The option to add attachments on data change requests must be enabled for each object type.

For details, see the Enable attachments on DCRs topic in the Veeva Network Online Help.

Veeva CRM configuration

For the detailed requirements, see the DCR Attachments topic in the Veeva CRM Online Help.