Match troubleshooting


These sections describe potential validation issues and explanations.

General validation

At least one field is not available in this country.

A field was either added in Advanced mode or was present in your configuration prior to Network 6.5.1. This error appears because:

  • The field is not enabled in your instance.
  • The field is not available for the country for which you’re setting up match configuration.

Unable to switch from Advanced mode to Basic mode

The following message appears: The configuration for this country is only supported in Advanced mode and you cannot switch from Advanced to Basic mode. The following may be a factor:

  • Two feature sets have the same confidence value. This cannot be displayed in Basic mode.
  • Fields such as HCO of parent HCO or address of parent HCO are in your configuration.
  • Feature sets have been set up that are outside the ACT and ASK bucket ranges.

Updating the “Other Countries” match configuration updates the configuration for Vietnam (and other countries)

Vietnam is part of the Other Countries category and does not have a specialized configuration.

You have unsaved changes. Please save this country to continue.

This message is displayed if you attempt to switch countries or country groups without saving your changes first.

Data groups

Multiple entity fields appear in “Allow null fields” even though one was selected in Basic mode or Advanced mode.

The Allow null fields setting applies to all entity fields in a data group. If you select only one of the entity fields, the remaining entity fields will be auto-added after save or switching between Advanced and Basic modes. However, this setting can be configured differently for fields on the Address, License or Parent HCO object.

Basic mode: A data group with this name already exists. Please enter a unique name.

There are multiple data groups with the same name in your configuration. Ensure that each data group has a unique name.

Basic mode: Field configuration is already defined in data group <Data Group Name>. Please choose another set of fields.

There are multiple data groups with the same set of fields in your configuration. Ensure that each data group has a unique set of fields.

You are about to delete this data group <Data Group Name>. Are you sure you want to continue?

This is a confirmation warning that is displayed after you click the Remove button in a data group row.

Feature sets

Basic mode: A feature set with this name already exists. Please enter a unique name.

There are multiple feature sets with the same name in your configuration. Ensure that each feature set has a unique name.

Advanced mode: US - Feature Set 'ME is identical' is defined multiple times.

Multiple feature sets with the same name have been set up in Advanced mode.

Basic mode: Features configuration is already defined in feature set: <Feature Set Name>. Please choose another set of fields.

There are multiple data groups with the same set of fields in your configuration. Ensure that each data group has a unique set of fields.

You are about to delete this feature set: <Feature Set Name>. Are you sure you want to continue?

This is a confirmation warning that is displayed after you click the Remove button in a feature set row.

Features

Basic mode: A feature with this name already exists. Please enter a unique name.

There are multiple features with the same name in your configuration. Ensure that each feature has a unique name.

Advanced mode: US - Feature 'licenses match' is defined multiple times.

Multiple features with the same name have been set up in Advanced mode.

You are about to delete this feature: <Feature Name>. Are you sure you want to continue?

This is a confirmation warning that is displayed after you click the Remove button in a feature row.