Supported scenarios for the Concur Connector

AD

SAP Concur® users can search the Network MDM instance to transfer health care provider (HCP) data to their SAP Concur expense reports.

The Network MDM - SAP Concur configuration supports the following scenarios.

One Network MDM instance with one SAP Concur instance

SAP Concur attendee types are mapped to a Network MDM instance so users can search for HCP data.

This is the recommended deployment model.

One Network MDM instance integrated with two or more SAP Concur instances

Network MDM supports connecting multiple SAP Concur environments to a single Network MDM instance. This enables SAP Concur customers to coordinate prescriber expenses with other geographies or companies that have their own SAP Concur instances.

In this scenario, each SAP Concur environment is linked to a unique Network integration user and source system.

An integration user is assigned to the SAP Concur environment because each user has their own set of data visibility profiles that define what HCPs they can search for. The integration user also defines which SAP Concur environment to use on the inbound search request, so that their search can be personalized by country and language.

The source system is assigned to the SAP Concur environment for downloading Veeva OpenData records and for reference aliases.

  • Veeva OpenData records - When SAP Concur users add HCP attendees to SAP Concur expense reports, if the HCP record doesn't exist in the Network instance, it is downloaded to the instance. Each SAP Concur environment can define how often Veeva OpenData records are downloaded.
  • Reference aliases - Each source system can have their own set of reference aliases that can be applied to the SAP Concur environment (for example, Specialty). This ensures that field mappings can be unique.

A source system and integration user can be assigned to one SAP Concur environment only.

Multiple Network MDM instances with one global SAP Concur instance

Organizations with a global SAP Concur environment can connect seamlessly to multiple regional or business-specific Network MDM instances.

Administrators can share the Concur credential between Network MDM instances using different Concur attendee types. This centralizes your expense management system but allows users to search and download HCP data from their specific Network MDM instance.